Terms & Conditions
These terms and conditions are agreed upon to give us a good mutual understanding of how to best work together to ensure a delicious cake and sweet celebration.
1. Order Confirmation
1.1 Once you’ve accepted your quote a 50% deposit will secure your order unless an alternative written arrangement has been agreed upon. Deposits are non refundable unless
This allows me to secure the date for your event, to source materials for your cake and order any personalised items within the agreed timeframe.
1.2 Please note that work on your cake will not commence until your deposit is received.
1.3 The remaining balance is due to be paid by direct deposit 7 days before pick up or delivery of your cake unless an alternative payment method has been agreed upon in writing. To be able to accommodate all clients in the spirit of fairness, please understand that dates cannot be held until your deposit is received.
1.4 Original Cyn Cake Design will not be responsible for any assumption of an event date being secured where a deposit for that order has not been received.
2. Cancellations
2.1 Cancellations of bookings need to be made in writing 14 days from the event date.
2.2 Please promptly communicate any date changes for your event, Original Cyn Cake Design will endeavour to, but is not guaranteed, to accommodate those changes.
2.3 Cancellations made within 7 days of the event will forfeit the full payment amount.
3. Design
3.1 A lot of work goes into the design and creation process, and with respect for this Original Cyn Cake Design will not directly copy another cake design.
3.2 Cakes cannot be compared to images online, especially in terms of colour, and Original Cyn Cake Design takes no responsibility for the subjective satisfaction of colour palettes compared to online images.
3.3 Original Cyn Cake Design takes no responsibility for change of mind or preference with respect to a cake design or colour palette, if those preferences are not communicated within a reasonable timeframe.
4. Cake Taster Boxes
Cake tester boxes are available periodically.
Each taster box contains 1 party sized portion of each cake flavour
4.1 As these are purely a sampling, no refunds are offered and they cannot be customised to include or exclude certain cake flavours. We can add cookies to the box for a small fee if you’re wanting to sample these in addition to your cake.
4.2 Pick up / Delivery will be organised in writing the week the cake taster boxes are available.
4.3 Delivery fees apply to postcodes outside of 3228.
5. Making a change to your order
5.1 Original Cyn Cake Design is open to making small alterations to your design as long as they are communicated clearly and within a reasonable time frame with respect to the work involved.
5.2 Some changes may incur additional costs if items are being added to your order or additional supplies are required to fulfil the request.
5.3 Payments for changes to design will be quoted separately and must be paid in full before the design change is approved.
6. Refunds
Cakes will always differ in terms of their colour, design and overall style, particularly when compared to images online. No two cakes will ever be alike as all cake designers have an individual style which is reflected in their work.
6.1 Original Cyn Cake Design may offer a refund for dissatisfaction with the taste or perceived quality of ingredients given at our discretion and only in the instance the cake is returned.
6.2 Refunds will not be given for cakes, cookies and desserts that have been consumed.
6.3 Refunds will not be provided for any miscalculation in reference to cutting and serving your cake as dimensions for cake slices are provided in the original quotation.
7. Order Fulfilment
7.1 If your event is affected by Covid-19 or you choose to cancel or postpone your event please communicate this with me at least 7 days before the date of your event, unless an alternative timeframe has been agreed upon in writing prior to the cancellation.
7.2 All clients whose bookings are affected by Covid-19, illness or injury are given priority for rebooking their cake for another date.
7.3 No future dates for rebooking are guaranteed if there are already orders secured for those dates.
7.4 Refunds minus the cost of supplies purchased will be provided if the cancellation is made within the 10 day timeframe specified for cancellations.
7.5 In the event that Original Cyn Cake Design is unable to fulfil your order for reasons including, but not limited to illness, accident or injury, Original Cyn Cake Design reserves the right to cancel the order and provide a full refund of the order amount only. Original Cyn Cake Design will also make a reasonable effort to find a replacement cake maker for your event. This is not guaranteed and is subject to location and availability.
8. Communication
8.1 Original Cyn Cake Design communicates all enquiries and quotes exclusively via email unless an alternative has been agreed upon in writing.
8.2 Original Cyn Cake Design is open to communicating with you via email and Direct Message on Instagram for purposes not related to quotations.
8.3 Original Cyn Cake Design will not be held responsible for any social media messages that are: not received, not seen or not replied to. If you have not received a response on social media, please follow up via email: cynthia@originalcyncakedesign.com.au or use the contact form on the website.
8.4 Original Cyn Cake Design will not be responsible for any messages and/or notifications that are missed on social media due to the busy and often overcrowded nature of the platform.
8.5 Original Cyn Cake Design does not send quotations via social media.
9. Damage
9.1 All tall, double barrel cakes and those that are 2 tiers or more come with a sturdy internal support structure to ensure minimal movement. Thick masonite boards are used as baseboards to ensure strength beneath your cake and they assist with the ease of carrying your cake.
Cake dowels are used in larger cakes and some smaller tiered cakes to provide stability to bottom layers. Original Cyn Cake Design will not be responsible for any tampering with the cake, it’s packing, decoration or structure once collected.
9.2 Information on how to appropriately care for your cake will be given to you upon pick up/delivery of your cake. This will cover information on: transport, storage, cutting and serving.
9.3 Original Cyn Cake Design will not be held responsible for the addition of any items, edible or non edible, to your cake after it has been delivered/collected. Any flowers added by a client or florist after the cake has been delivered/collected, will be the responsibility of the client.
9.4 No responsibility will be taken for any damage caused to cakes or cookies once they have been picked up by a designated person or delivered to an address/venue.
9.5 All portion sizes are outlined in your quotation and in your cake and cutting guide. A cake care and cutting guide will be supplied to each client. These will also be supplied to venue staff where deliveries are made. Original Cyn Cake Design takes no responsibility for directions for cutting, serving, transporting and storing that are not adhered to.
9.6 For all deliveries, a designated contact person must be named for ease of communication and to ensure all cake care details are agreed upon before completing the delivery.
9.7 A release form must be agreed to and signed by any person collecting an order. Orders will not be released without a signature from the person collecting or staff at venue where an order is being delivered.
10. Pick Up / Delivery
10.1 All deliveries require an address and contact number be provided in order to provide an accurate delivery quote.
10.2 Pick up times need to be adhered to allow Original Cyn Cake Design to accommodate other pickups and deliveries.
10.3 Changes to pick up times are fine as long as they are communicated clearly and within a reasonable time frame.
10.4 Once a cake has been collected, responsibility for the cake is transferred from Original Cyn Cake Design to the client/person collecting the cake and who has signed the release form.
10.5 A cake care guide with information on transporting, storing, cutting and serving your cake will be supplied. Please ensure that you read these carefully and pass on the information to any other person who may transport, store or serve the cake.
11. Agreement to T’s & C’s
11.1 These terms must be agreed upon before your order can be confirmed.
11.2 Payment of your deposit denotes that you accept the aforementioned terms unless an alternative set of terms has been agreed upon in writing.
One last note; Original Cyn Cake Design maintains open mindedness, ease of communication and always aims to accommodate your order and event. Original Cyn Cake Design acknowledges that occasionally changes need to be made to designs, pick up times, event dates etc
Original Cyn Cake Design encourages you, especially in those instances, to promptly communicate any questions or changes to your order as often as you need to, to ensure an easy experience all the way through from the design process to delivery.
Thank you for trusting me with you cake design, I’m grateful to be a small part in sweetening your celebration.